What to include
State the type of request in the subject line and describe the result you expected, what occurred, and the page or step involved. For an application error, include the request ID shown on screen when one is available. For a billing question, identify the business name and use the email associated with the subscription, but do not send card numbers or bank information.
For a privacy or deletion request, explain your relationship to the connected business and which outcome you want. We may need to verify that authority before changing or deleting stored connection data. For an accessibility concern, name the page, browser, device, assistive technology, and the task that was difficult to complete.
Keep sensitive records out of email
Do not send QuickBooks passwords, OAuth access or refresh tokens, Stripe credentials, complete accounting exports, or unredacted customer and invoice records. A concise description and request ID are usually enough to begin investigation. If additional evidence is necessary, the team will provide a safer, limited request.
Other useful paths
Connection, disconnection, report, and billing instructions are collected on the Support page. The Privacy Policy explains data handling and deletion. The Terms of Service covers subscription and service conditions. Educational material about receivables views is available in the Guides.
Who receives the message
PayerScore is built and operated by M2 AI, LLC in Texas. Messages sent to the published address are reviewed for the service; they are not routed to Intuit or Stripe. PayerScore is independent from Intuit, and this contact channel cannot resolve QuickBooks account-access or bookkeeping questions that are unrelated to the application.