First, separate two kinds of “payment history”

QuickBooks uses similar language for two unrelated records. Your QuickBooks subscription payment history shows what your company paid Intuit. Your customer payment history is the invoice and payment activity inside your books. If you are evaluating late-paying customers, you need the second one.

Use the native invoice and payment reports

  1. Open Reports in QuickBooks Online.
  2. Search for Invoices and Received Payments.
  3. Choose the reporting period you need—often All Dates for a meaningful history.
  4. Customize the report to include invoice date and due date where those columns are available.
  5. Filter or export the report if you need to compare the due date with the date the invoice was settled.

Intuit support has repeatedly recommended the Invoices and Received Payments or Transaction List by Customer reports as the starting point when businesses need this history. The records are available; the recurring difficulty is turning many rows into a consistent customer-level answer.

Calculate the customer-level pattern

For each settled invoice, compare the final settlement date with the due date. An invoice settled on or before its due date counts as on time. An invoice settled later contributes its days-late value. Then group those invoice results by customer.

A useful review should keep the underlying evidence visible:

  • number of settled invoices included;
  • percentage paid on time;
  • typical days late among late invoices;
  • whether recent behavior differs from earlier history; and
  • the customer’s current open receivables.

Check the edge cases before trusting the result

Partial payments, credits, unapplied payments, voided transactions, and corrected links can change what “settled” means. Review the invoice-level evidence before making a material business decision. A historical pattern is decision support, not a guarantee that a customer will pay—or pay late—next time.

Where PayerScore helps

PayerScore performs this analysis on demand through a read-only QuickBooks Online connection. It ranks customers using settled-invoice behavior, shows current exposure, and lets you open the invoices behind each result. It does not write to QuickBooks or store the customer, invoice, payment, or calculated report records in its database.